“our culture cries out for, even demands, understanding and influence. however, the principle of influence is governed by mutual understanding born of the commitment of at least one person to deep listening first.” – 7 Habits (10)
deep listening: this is one thing that i have been working on for a while now. people very close to me have kindly pointed out that i like to interrupt others with a quick “yea” or “uh huh” when conversing; i hate it! i really am trying to improve on this and hopefully you see my improvement the next time we speak.